LatchBio Status - Incident history https://status.latch.bio LatchBio Tue, 18 Nov 2025 20:49:25 +0000 GitHub Outage Type: Incident Duration: 1 hour and 6 minutes Affected Components: Plots, Pods Nov 18, 20:49:25 GMT+0 - Identified - There is an outage with Github affected Pods and Plots. We are continuing to work on a fix for this incident. Nov 18, 21:55:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 6 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>20:49:25</var> GMT+0</small><br><strong>Identified</strong> - There is an outage with Github affected Pods and Plots. We are continuing to work on a fix for this incident..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>21:55:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 18 Nov 2025 20:49:25 +0000 https://status.latch.bio/incident/cmi51r2pz00iuqu9by6r90nt6 https://status.latch.bio/incident/cmi51r2pz00iuqu9by6r90nt6 Auth Failing Type: Incident Duration: 1 hour and 30 minutes Affected Components: Workflows, Data, Plots, Pods Nov 18, 14:30:00 GMT+0 - Identified - There was an outage with Latch's authentication provider, Auth0\. We are mitigating this outage <https://status.auth0.com/incidents/hdwf387t3nx7> Nov 18, 16:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 30 minutes

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Identified</strong> - There was an outage with Latch's authentication provider, Auth0\. We are mitigating this outage <https://status.auth0.com/incidents/hdwf387t3nx7>.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 18 Nov 2025 14:30:00 +0000 https://status.latch.bio/incident/cmi4ssxfw0096zdyvctqhu58j https://status.latch.bio/incident/cmi4ssxfw0096zdyvctqhu58j Account Resolution Query Failing Type: Incident Duration: 10 minutes Affected Components: Console Nov 12, 00:55:00 GMT+0 - Investigating - Account resolution was failing, causing any page refreshes or new loads to fail. Nov 12, 01:05:00 GMT+0 - Resolved - Account resolution was failing, causing any page refreshes or new loads to fail. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>00:55:00</var> GMT+0</small><br><strong>Investigating</strong> - Account resolution was failing, causing any page refreshes or new loads to fail..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>01:05:00</var> GMT+0</small><br><strong>Resolved</strong> - Account resolution was failing, causing any page refreshes or new loads to fail..</p> ]]> Wed, 12 Nov 2025 00:55:00 +0000 https://status.latch.bio/incident/cmhvb2rco030a143cx3fzjvo1 https://status.latch.bio/incident/cmhvb2rco030a143cx3fzjvo1 Workflows Failing Type: Incident Duration: 1 hour and 37 minutes Affected Components: Workflows Nov 19, 19:00:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 19, 19:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 37 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 19 Nov 2024 19:00:00 +0000 https://status.latch.bio/incident/cm3ox1axv00222bw5zfqmyffe https://status.latch.bio/incident/cm3ox1axv00222bw5zfqmyffe Plots Maintenance Type: Maintenance Duration: 3 hours Affected Components: Plots Nov 7, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Nov 7, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 7, 06:00:00 GMT+0 - Identified - Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - .</p> ]]> Thu, 7 Nov 2024 06:00:00 +0000 https://status.latch.bio/maintenance/cm36bert5000o10ieuob65gh4 https://status.latch.bio/maintenance/cm36bert5000o10ieuob65gh4 Queued workflows not scheduling Type: Incident Duration: 22 minutes Affected Components: Workflows Oct 31, 16:55:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 31, 17:18:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 22 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>16:55:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>17:18:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 31 Oct 2024 16:55:00 +0000 https://status.latch.bio/incident/cm2xkombo001ttkea2wve7x87 https://status.latch.bio/incident/cm2xkombo001ttkea2wve7x87 Pod Maintenance Type: Maintenance Duration: 1 hour Affected Components: Pods Sep 10, 05:00:00 GMT+0 - Identified - **Important Impact:** * Scripts that run for several hours and rely on the `/ldata` mount will be impacted if they start before 10 PM and continue during the maintenance window. **What you need to do:** * Ensure no long-running scripts that use `/ldata` as part of the file path are running between **9:30 PM and 10:30 PM PST**. * If you need your pod to remain active during the maintenance window, use `latch cp` to copy the folder from Latch Data to your local pod. Sep 10, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 10, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Important Impact:** * Scripts that run for several hours and rely on the `/ldata` mount will be impacted if they start before 10 PM and continue during the maintenance window. **What you need to do:** * Ensure no long-running scripts that use `/ldata` as part of the file path are running between **9:30 PM and 10:30 PM PST**. * If you need your pod to remain active during the maintenance window, use `latch cp` to copy the folder from Latch Data to your local pod..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 10 Sep 2024 05:00:00 +0000 https://status.latch.bio/maintenance/cm0vjs73b001bcgvu1xynvfd9 https://status.latch.bio/maintenance/cm0vjs73b001bcgvu1xynvfd9 Nextflow workflows failing at runtime step Type: Incident Duration: 5 hours and 19 minutes Affected Components: Workflows Sep 2, 14:34:23 GMT+0 - Resolved - This incident has been resolved. Sep 2, 09:15:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 5 hours and 19 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>14:34:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>09:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Mon, 2 Sep 2024 09:15:00 +0000 https://status.latch.bio/incident/cm0l347iz002aade72spuccbv https://status.latch.bio/incident/cm0l347iz002aade72spuccbv Workflow Registration Failing Type: Incident Duration: 34 minutes Affected Components: Workflows Aug 29, 17:58:00 GMT+0 - Resolved - This incident has been resolved. Aug 29, 17:24:00 GMT+0 - Investigating - Unable to register workflows from latch cli Type: Incident

Duration: 34 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>17:58:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>17:24:00</var> GMT+0</small><br><strong>Investigating</strong> - Unable to register workflows from latch cli.</p> ]]> Thu, 29 Aug 2024 17:24:00 +0000 https://status.latch.bio/incident/cm0fmds720007tdpwpo1yjlf4 https://status.latch.bio/incident/cm0fmds720007tdpwpo1yjlf4 Workflow Queue Time Type: Incident Duration: 2 hours Affected Components: Workflows Aug 15, 14:30:00 GMT+0 - Resolved - This incident has been resolved. Aug 15, 12:30:00 GMT+0 - Investigating - Some workflow executions experiencing > 30 but < 60 minute queue time. Type: Incident

Duration: 2 hours

Affected Components:

<p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Some workflow executions experiencing > 30 but < 60 minute queue time..</p> ]]> Thu, 15 Aug 2024 12:30:00 +0000 https://status.latch.bio/incident/clzx5lzjm006gnx1nznmfr6nm https://status.latch.bio/incident/clzx5lzjm006gnx1nznmfr6nm